Our Support – Your Success
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Support center: Germany
Support at PDSVISION
The level and quality of support is perhaps one of the most important “features” of any system.
Standard support includes:
- Help if a system or application crashes.
- The latest software updates, releases and patches.
- First Line support via e-mail, phone.
- Advanced remote assistance
myPDS Star Support
Ever felt that you need more assistance than a regular support desk can offer? Do you find it hard to get your internal IT team to perform the system administration tasks required for a PLM system?
PDSVISION has the solution – myPDS Star Support.
PLM, CAD, CMS and similar solutions are systems not handled by many IT departments from a support and maintenance perspective, yet these applications remain business critical and will a direct impact on a lot of users if they stop working. The solutions themselves are not complex, but require special skills in maintenance, system support and the bespoke application.
For companies that are interested in a more advanced support service than what is traditionally offered along with software maintenance – We offer myPDS Star Support.
- Regular health checks of the system.
- Time banks of additional services.
- Cleaning of caches and unnecessary files.
- Performance monitoring.
- System monitoring.
- Added support responsibility for methodology and training help.
- Ability to use support for system upgrades.
Why myPDS Star Support
The package is fully customizable and has different service levels, depending on your organizational needs. Some of the values reported by customers are:
- Increased system uptime.
- Ability to faster get help with advanced issues.
- Internal IT can offload PLM responsibility.
- Remote system access speeds up delivery.